Electracon Privacy Policy
At Electracon we have a genuine commitment to our clients. We are aware of our obligation to respect and actively protect the privacy of any personal information you provide to us, as an individual or as a business. This privacy policy explains when we collect your personal information and what use we make of that information. The policy also explains our security measures to ensure the protection of your personal information.
Electracon collects the information you give us online, or via email, post, fax, in person, or through partners including retail business outlets and strata agencies. The personal information we collect from you is the contact details required for the purpose of providing or marketing our services, and also for ongoing maintenance and warranty of those services.
Your personal information also ensures the provision of technical support, credit control, maintenance notices and other function relevant to your services with us. This information can include your full name, mailing address phone number, email address, ABN and fax. Your payment details such as your credit card number or bank account details may be collected for transactional purposes. We will only obtain these sensitive details with your full consent.
We may use your information to contact you for marketing purposes, including but not limited to new products, services promotions and giveaways. This will be done via direct mail, email and SMS text messaging. The transfer of information across any media may involve a certain degree of risk, and the internet is no different. However, helping you keep your information secure is very important to Electracon. We do not disclose any personal information to overseas organisations.
If you do not wish to receive any marketing communications from us, you may opt-out and stop the delivery of future promotional material by unsubscribing from the email you received. You can also phone us in the office on 8998 1704 or email us at service@electracon.com.au.
All related details in our system will be accordingly updated and removed after your un-subscription.
We may monitor telephone conversation with you in order to facilitate staff training and to maintain our high levels of customer service. If you would prefer that your call was not monitored, please inform a member or staff.
We only collect information which is reasonably necessary to 1. Provide you with Electracon’s high quality of service. 2. Consider the nature of other services you may want or require from us. 3. Maintain and update your details for our contact records. 4. Fulfil our own legal obligations unable applicable laws and regulations.
We generally hold personal information relating to 1. The services we provide or have provided to you. 2. The services we have quoted to provide to you. 3. Your contact details.
We will not collect personal information from individuals or businesses that supply or express interest in working for or with Electracon.
We strive to ensure that our records are kept up to date and as accurate as is practically possible. In order to keep your information safe, we use the security systems and cutting edge technology to protect the information we hold. We will be proactive and make sure you are protected with the best security possible.
You are able at any point in time contact us and ask for your information to be corrected or removed if you feel the information we have about you is in any way inaccurate, outdated or incomplete.
If you believe that we may hold other personal information about you which is inaccurate or you wish to change or remove any of the personal information you have provided, please contact us by using this web form or email our privacy officer.
Electracon Group
